The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology

  • Shipping & Delivery
  • Shipping & Delivery Policy: All shipping is via UPS Ground (or UPS Freight on heavier units) or equivalent and tracking numbers are provided to the customer upon shipping. There is no shipping charge for newly purchased products shipped within the continental U.S. Additional charges for shipment outside this area will be quoted at the time of purchase and added to the purchase price. In most instances, transmissions are shipped within 3 to 5 business days of your order or sooner. On rare occasions or when custom modifications are requested the shipping may be delayed, but every effort is made ship products as quickly as possible. PerformaBuilt makes no guarantees as to delivery times or shipping times. Shipping costs on warranty returns are the purchaser?s responsibility. In any case of a return for any reason for a refund and at the retailers discretion the buyer is responsible for a 15% restocking fee and all round trip shipping typically the shipping charges in the mainland usa are 300 USD. No Exceptions

  • Warranties
  • Our PerformaBuilt Limited Warranty is for a period of two years on torque converter and transmission combinations and one year on transmissions purchased without our torque converter. Warranty period begins upon delivery notification from the shipper. As far as we know, this is the longest and most comprehensive warranty in the performance transmission industry. Warranty is limited to repair or replacement of the item at our discretion. Warranty repairs will be handled on a priority basis. We do not ship replacement units until we receive the failed unit. We are not responsible for any installation costs, fluid, loss of transportation, or ANY costs or expenses beyond those specifically stated herein. Any disassembly of the item without prior approval from PerformaBuilt will result in immediate termination of the warranty and will result in forfeiture of all rights of the customer under the warranty. This does not include changing the filter and fluid as long as the correct filter for the application is used. Warranty is non-transferable except in rare instances where pre-approved by PerformaBuilt or if resold by a PerformaBuilt partner or members of its dealer network. If any other entity attempts to sell you a PerformaBuilt product and does not have a PerformaBuilt dealer card do not purchase the item until first speaking with PerformaBuilt to verify this permission. We do not support products resold by anyone other than an authorized PerformaBuilt dealer. PerformaBuilt bears no responsibility for damage resulting from failure to maintain adequate lubrication to the transmission, or for any damage resulting from improper installation of the transmission. All transmission coolers must be properly flushed and cleaned prior to installation of the transmission. All returns under this warranty must be pre-approved by PerformaBuilt. There are no other warranties either specific or implied. The buyer is responsible for round trip shipping or can pay $250 to PerformaBuilt to arrange this for them. PerformaBuilt will under no circumstance pay any labor fees or charges made by any other entity without our express approval which must be requested and approved by email before the work is performed. Under no circumstance shall PerformaBuilt bear any financial responsibility in excess of the original purchase price nor will we refund any amount exceeding the original purchase price. Under no circumstance shall PerformaBuilt be liable or obliged to pay any R&I cost, diagnostics, labor or any other consequential loss. In purchasing this or any product from us you agree to these terms and conditions without recourse. In addition, disassembly of the unit in any manor without consent of PerformaBuilt in writing by email will void your warranty and all rights to any repair or other compensation. PerformaBuilt may at times elect to do things that exceed the scope of this agreement or alter its context reasonably. This in no way changes the obligation or limitations of this agreement. Our warranty is very simple. We repair or replace the product. Thank you and we hope your experience with us is a pleasant one. Excellent customer service is a priority with us. Please take a moment to check out our FAQ page before calling. Many answers are already there. Our goal is 100% CUSTOMER SATISFACTION. Our staff will work diligently to resolve any problems as quickly as possible. You need only contact us to take advantage of our technical expertise. Many minor issues can be resolved over the phone with minimal inconvenience. Special notes concerning warranty returns: Customer is responsible for all shipping charges. Transmissions must be drained fully. Failure to do so will result in the transmission being stopped in shipment and a possible fine. You must box the unit up adequately to avoid damage to the unit and you must insure the unit. If you would like instructions on how to box the unit for shipment please feel free to contact us

  • Return Policy
  • Return Policy: ALL returns must be preapproved and authorized by PerformaBuilt. Shipping on returned items is the responsibility of the purchaser and will be deducted from any refund amount if not paid in advance by the purchaser. PerformaBuilt will assist with return shipping but all costs remain the responsibility of the purchaser. Items returned for refund are subject to inspection and acceptance by PerformaBuilt. Items damaged or modified by the purchaser or items damaged in shipment will not qualify for a refund. All returns are subject to a 155 restocking fee and the purchaser is also responsible for all shipping charges.